In the Web.config file, locate the section.Īdd the following section to in the section: In a text editor such as Notepad, open the application-level Web.config file. To modify the Web.config file, do the following: For the Response Group application, this requirement applies to the Response Group Configuration Tool and the agent sign-in and sign-out console. You need to specify that ASP.NET use the Triple Data Encryption Standard (3DES) algorithm to process view state data.
#CREATE SKYPE ACCOUNT SKYPE MANAGER INSTALL#
To be compliant with FIPS, you need to modify the application-level Web.config file to use a different cryptography algorithm after you install Web Services. This section applies to you only if your organization needs to comply with Federal Information Processing Standards (FIPS). For details, see Enable users for Enterprise Voice in Skype for Business Server. Enabling users for Enterprise Voice is typically a step in the Enterprise Voice deployment. For details about enabling users for Skype for Business, see Enable or Disable Users for Lync Server 2013 Preview. Enabling users for Skype for Business is typically a step in the Enterprise Edition server or Standard Edition server deployment. Before you can create an agent group, you must enable the users who will be agents for Response Group for Skype for Business and Enterprise Voice. The first step in configuring Response Group is to create agent groups. Modify the database collation to support Yi, Meng, and Zang characters for queue names and agent group names. Modify a configuration file to be compliant with Federal Information Processing Standards (FIPS). You might need to perform the following tasks before configuring Response Group:Įnable users for Lync Server 2013 and Enterprise Voice. Web Services (includes the Response Group Configuration Tool and the agents' sign-in and sign-out console)Īll of these components are installed by default when you deploy Enterprise Voice. Response Group requires the following components: Response Group Configuration Prerequisites (4) CsViewOnlyAdministrator can only run verb "Get" cmdlets. (3) A Response Group Manager can assign another member of CsResponseGroupManager to a workflow that the current manager already manages. (2) Only for workflows that the CsResponseGroupAdministrator has assigned to the CsResponseGroupManager. An administrator or other delegated Active Directory group member with appropriate permissions to add users to a security group (For example, Administrator, Account Operators) must add a user object to the listed security group or group for the user to be able to perform the functions listed. (1) An Active Directory Domain Services user object must be a member of the specified Active Directory security group listed. To configure response groups, you must be a member of at least one of the following administrative roles: Active Directory Security Group (1)Ĭreate / manage holiday and business hours Additionally, a Response Group Administrator can delegate configuration of an existing workflow to a Response Group Manager, who can then modify and reconfigure the workflow and its associated agent groups and queues. To make Response Group available to users, you must configure agent groups, then queues, and then workflows. The components that Response Group requires are installed and enabled automatically on the Front End Server or Standard Edition server when you deploy Enterprise Voice. Response Group is an Enterprise Voice feature that routes and queues incoming calls to groups of people, called agents, such as a help desk or a customer service desk. Deployment process and steps for Response Group in Skype for Business Server Enterprise Voice.
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